FREQUENTLY ASKED QUESTIONS

 -How much does shipping and insurance cost?

All A.Jeschel orders are shipped with insurance via UPS or USPS and require the recipient signature upon delivery. We cannot ship to P.O boxes due to shipper restrictions.


All orders over $500 are shipped for free within the U.S. 

 

 - When can I expect to receive an order?

As a result of recent events, you may experience delays in the processing and shipping of your order. You should receive your order within 7 business days from the date it was placed.

-How can I track the status of an order?

You can track order status in the Order History section of your A.Jeschel Dashboard. You will also receive an order confirmation email with tracking information upon shipment.

 -If I am not satisfied with my A.Jeschel  One-of-a-Kind , can I return it for a full refund or merchandise credit?

If you are not completely satisfied with your order and wish to return or exchange it, please initiate a return within 2 days of receipt of your order. 

After 7 days of receipt of your order, items will not be accepted for a full refund or credit. Jewelry must be unworn and be returned in original condition with original tags still attached. Merchandise that is damaged cannot be returned.

To ensure that your return is processed, please e-mail Customer Service sales@ajeschel or call us at 1(855) 449-0937 

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-Return Shipping Fee

The buyer is responsible for return shipping charges and will not be reimbursed for the original shipping cost.

All Items must be received in the same condition as shipped. Products must be in the original box and/or package.

 -What is your cancellation policy?

You may cancel an order for up to 24 hours after receiving an order confirmation via email unless the order has already been shipped. 

-What is the A.Jeschel Authenticity?

Please note each A.Jeschel item has a unique serial number and is shipped with a corresponding Certificate of Authenticity Card .

This Certificate of Authenticity guarantees you have purchased an original A.Jeschel One-of-a-Kind  creation .

 -Who designs A.JESCHEL One-of-a-Kind jewelry?

Creative and artistic designed by Elaine Silverstein.

To learn more about our designer 

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